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Common queries answered

Frequently asked Questions

BSM offers standard shipping and expedited express shipping like DHL, UPS and FEDEX. It typically takes about 10-15 business days via standard shipping, and 4-6 days by Express. More details, please read our shipping policy.

Your satisfaction is our top priority. We are sorry if our products can’t satisfy your needs. Please read our return & refund policy.

You can log in and change your shipping address in your account.

After product shipped, we will update the tracking number by email so you can track the status of your product.

If you have any questions before sales, or aftersales, welcome to submit inquiry at contact us page. You will get reply within 10 hours on business days.

If you want to cancel the order, please contact us within 2 hours. We usually start to process orders as soon as payment received. If product was sent out, then your order can not be cancelled as the shipping company can not handle any returns if product is in their warehouse or on the way. 

If you can place an order on our website, that means we can ship to your country. 

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